LODGING POLICIES

 

VACCINATIONS:

 

The health and safety of each of our guests is of paramount importance to us. The Pretty Paws Resort & Spa must have a formal vaccination record from a licensed Veterinarian indicating that the vaccinations meet the requirements listed below. Emails and faxes are acceptable. If your pet requires an updated vaccination, please make arrangements for the vaccination to be administered no less than 72 hours (three days) before arrival. We may not be able to board a pet if the required records are not received prior to check-in. The following vaccinations are required after the initial series of puppy or kitty shots: Dogs: RV (Rabies): annual or three-year vaccine DHPP (Distemper Adenovirus Type 21ParvoviruslParainfluenza): annual or three-year vaccine BV (Bordetella): semi-annual or annual vaccine CIV (Canine Influenza): annual vaccine Cats: RV (Rabies): annual or three-year vaccine FVRCP (Feline Viral RhinotracheitislCaliciviruslPanleukopenia): annual or three-year vaccine Feline Leukemia (recommended)

 

 

HEALTH & INTERNAL PARASITES:

 

All pets must be in good general health to stay at Pretty Paws Retreat & Spa. Any pet known to have been exposed to a contagious virus must wait 30 days or until clearance by his or her veterinarian is given before visiting The Pretty Paws Retreat & Spa.

If internal parasites are discovered, the pet will be quarantined, and the parent will be called to discuss a plan of action regarding obtainment of veterinary treatment. A negative test for internal parasites from the pet's veterinarian will be required prior to the next visit

 

FLEA & TICK PREVENTION:

 

We follow a rigorous program of flea and tick prevention. All pets will be checked thoroughly for fleas and ticks prior to admittance. If any are found, the pet will be treated immediately, at the parent's expense, before being allowed to enter the lodging area.

 

BEHAVIOR & EXTRA CHARGES:

 

Pets may not be accepted for lodging if they show signs of, or have a history of, severe aggression or separation anxiety. A daily handling fee may be charged for pets that are difficult to manage. We reserve the right to decline service to any pet or individual. Puppies and elderly dogs may need extra attention that may require extra room service or need extra personal requirements. This includes charges incurred for hygienic bathing of pets.

 

​

 

MINIMUM AGE:

 

Puppies and kitties must have completed the full series of vaccinations, including the rabies vaccine, no less than 72 hours (three days) prior to their visit.

 

PERSONAL ITEMS:

 

 

At Pretty Paws Retreat & Spa, we do everything in our power to make sure our guests are as content and comfortable as possible. We ask for your cooperation in limiting the amount of belongings you send with your pet to one or two favorite items which can be laundered and/or sanitized daily using our in-house, commercial grade equipment and are labeled with your pet's name. Please be aware these articles may be lost or damaged due to our daily sanitation procedures. We cannot be responsible for items left with us

 

FOOD & TREATS:

 

You must provide your pet with their own food. Pets attending daycare will need to bring a lunch. If you run out of food during your stay or do not provide food, we will provide a bag from our lobby at your expense. Please pack each serving separately in a disposable bag or disposable container with your pet's name, label each bag AM/PM. Pet guest are served two meals a day, breakfast in the morning and dinner in the late afternoon. Arrangements can be made if your pet is on a specific feeding schedule or has special requirements. In addition, we offer house treats to guests, please let us know if your pet is on a special diet or could be allergic.

 

MEDICATION:

 

Please bring all prescription medications in the original container labeled with the pet’s name and dosage. Vitamins and over-the-counter medications may be provided in temporary storage containers, labeled with the pet’s name and dosage. A medication fee $2 will apply for each pet that requires medication.

 

BEDDING/TOYS:

 

We will accept 1 small blanket/towel and 2 toys that be laundered and/or sanitized daily. (NO COMFORTERS) or beds UNLESS you have a pet that is elder and arthritic. Beds and comforters will not be washed so please understand they could come home very dirty. We are NOT responsible for any personal items being destroyed by your pet(s).

 

CHECK-IN:

 

 

Guests for private boarding may arrive or depart at any time during business hours. Boarding MUST arrive no earlier than 12PM. Similar to hotels for pet parents, check-in time is after 12:00 noon. If you need to drop off your pet before noon, please let us know when reservations are made so that we can make the proper arrangements for your pet. Daycare & Daycare + Boarding needs to be dropped off no later than 9AM.

 

CHECK-OUT:

 

Pet parents that pick up their pets by 12 noon will not be charged for that day. If you need to pick up your pet after 12 noon, please let us know when reservations are made so that we can make the proper arrangements for your pet. An afternoon check-out charge (equal to the overnight lodging rate) will apply to pets that are not picked up by 12 noon.

 

EXTENDED CHECK-OUT:

 

We provide a wide range of pet spa and grooming services specifically designed to pamper your pet. We provide an extended check-out until 6pm, with no additional charge, for pets that are scheduled for complete grooming services in our luxury day spa on the day of check-out

 

 

ROOM SHARING:

 

"Considered on a case-by-case basis" 

 

For the safety of our guests, we DO NOT allow pets to share the same room. We understand they may get along at home but in a boarding environment, it can sometimes be stressful, different smells and other dogs walking by can sometimes cause stress or behavior changes. We may consider some pets to be housed together on a case-by-case basis. 

 

ACCESS TO GUEST ROOMS:

 

Pets that stay with us typically adapt very well and enjoy a wonderful, fun experience. We have found that it is best for our guests if pet parents do not accompany their pet when he or she enters or leaves the lodging area.

 

NON-EMERGENCY CARE:

 

Some pets react differently to new environments and separation from their parents. In non-emergency situations (e.g., diarrhea, loss of appetite), we will contact you to discuss best course of action for you pet.

 

EMERGENCY CARE:

 

If your pet should require medical attention while in our care, our customary procedure is to contact you or your emergency contact to discuss the best course of action. Should the nature of your pet’s illness require an office visit, we reserve the right to utilize a veterinarian of our choice. Our fee for transporting your pet to and from the veterinarian is $20. Our fee for transporting your pet to and from certain specialists, or after hours, is $75. Any costs arising from medical care that we pay on your pet’s behalf will be billed to you at or prior to check out.

 

LOBBY HOURS:

 

Pretty Paws Retreat & Spa is open to the public Monday – Friday 7AM – 6PM Saturday 8AM 5PM and Sunday 4PM-5PM (boarding pick up ONLY) Check-in or check-out outside of these hours may be arranged for a $50 service fee. Dependent on staff availability.

Tours are available Monday-Saturday by appointment only.

 

HOLIDAYS:

 

We are closed to the public on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Years Day.

We will be fully staffed to care for animals, but check-in and check-out is not available on these holidays.

 

CANCELATION POLICY:

 

We require a two-night deposit for reservations during holidays and peak seasons. The deposit will be forfeited for no-shows, late cancelations, or late reservation changes that reduce the number of nights reserved. For holiday and peak season reservations, a deposit refund (less than $10 service fee) or account credit will be provided for cancelations or reservation changes made within seven days of the arrival date. For other reservations, a deposit refund (less than $10 service fee) or account credit will be provided for cancelations, or reservation changes made within three days of the arrival date. Alternate cancelation policies may be communicated and applicable in certain circumstances.

Grooming cancelations There will be a $5.00 per 15 mins late fee. After 30 mins we may not be able to accommodate and may have to reschedule. After 1HR there is an automatic $20 fee. For No shows it's $20 per 1st & 2nd incident. After 3rd no-show - you will be required to prepay for future grooming appointments. All Cancelations MUST be made within 24 hours of appointment time to avoid any fees. 

​

 

DAMAGES:

 

We do not charge a damage deposit for guests who stay at our facility. We may remove items from rooms, or relocate guests to a different room or suite, if we find they are chewing or otherwise damaging items. Out of the ordinary damage incurred during a guest’s stay is the responsibility of the parent. Damages are limited to the cost of materials and $50 in labor costs.

 

RATES & SERVICES:

 

All rates and services are subject to availability and change.

 

ABANDONDED PET(S):

 

In the case of an abandoned pet, PRETTY PAWS RETREAT & SPA will comply with Chapter 70 of the Texas State property code.